How Fictivus handles manufacturing inquiry information.
Fictivus collects information that business buyers provide when they request additive manufacturing, rapid prototyping, or custom manufacturing guidance. This may include name, business email, company, phone number, project notes, CAD-related descriptions, quantities, target dates, and communication preferences. We use this information to respond to inquiries, prepare quote discussions, route requests to appropriate review staff, and improve the clarity of our manufacturing workflow.
Files and technical details
When you describe a part or submit manufacturing details, we treat that information as business project data. Access is limited to personnel and service providers who need it to evaluate the request, support communication, or maintain the site. Do not submit regulated, classified, export-controlled, or third-party confidential information unless your company has confirmed that the submission is permitted.
Communication
We may contact you about the request you submitted, related project questions, or manufacturing guidance that may help your team prepare a better file package. You may ask us to stop non-essential communication at any time. Operational messages about an active inquiry may still be required to complete the review.
Retention and safeguards
Project information is retained for as long as needed to support inquiries, maintain business records, resolve questions, and improve service quality. We use reasonable administrative and technical safeguards, but no online system can guarantee absolute security.
Sharing
We may share limited inquiry information with service providers who help operate the website, manage communication, review manufacturing feasibility, or support customer service. Those parties are expected to use the information only for the work requested from them. We do not sell manufacturing project files or business contact information. We may disclose information if required by law, to protect site security, or to respond to a valid legal process.
Cookies and analytics
The site may use basic analytics or similar technologies to understand page performance, form completion, and general visitor behavior. This helps us improve the clarity of quote preparation pages and reduce avoidable friction for business buyers. Analytics are used in aggregate where practical and are not intended to expose confidential design details.
Your choices
You may request correction or deletion of business contact information by contacting [email protected]. We may need to retain limited records when required for legal, security, or legitimate business purposes.